At Wild Bear Designs, we want you to be completely satisfied with your purchase. However, if for any reason you wish to return your item, we offer a hassle-free returns process. Please read the following information carefully to understand our returns policy.
Cancellation and Returns
Cancellation Period: You have the right to cancel your order within 14 days of receiving the goods. To initiate the cancellation process, please notify us by email at firstname.lastname@example.org or by using our contact form on the website.
Returns Period: Once you have informed us of your cancellation, you have an additional 14 days to return the goods to us. Please ensure that the items are securely packaged to prevent any damage during transit.
Return Shipping: The cost of returning the goods is the responsibility of the customer unless the return is due to a mistake on our part or a faulty item. We recommend using a tracked and insured shipping method to ensure the safe return of the goods. Please retain proof of postage for your records.
Inspection: Upon receiving the returned goods, we will inspect them to ensure they are in their original condition and packaging.
Refund Process: If the returned items meet the necessary criteria, we will process the refund within 14 days of receiving the goods. The refund will be issued using the original payment method unless otherwise agreed upon.
Non-Refundable Items: Please note that certain items, such as personalized or custom-made prints, may not be eligible for a refund unless they are faulty or damaged.
If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact us at email@example.com